Quality Assurance
In order to ensure the quality of the services provided by the AAAD and its contracted partners, the AAAD Quality Assurance (QA) team utilizes a variety of processes. These include:
- Provider Monitoring: Annually, the QA staff monitor our subcontracted providers to ensure that service quality and contractual compliance are maintained.
- Client Satisfaction Surveys: These surveys are conducted by phone and analyzed to assess the clients’ satisfaction with the services that they receive, the service providers, and the AAAD staff.
- Internal Monitoring: The QA staff monitor and review internal processes to ensure that compliance is upheld and that the services provided directly by the AAAD continue to be productive and positive for our clients.
The AAAD strives to provide high-quality, consistent services and assistance to the aging and disabled populations of the Upper Cumberland, and the QA team works diligently to ensure that our high standards are met and sustained.
PROGRAM CONTACT
Phillip Fox, Contracts Manager
Upper Cumberland Development District
P: 931-476-4166